The Customer Interview
Once you identify the customers you want us to interview on your behalf, we’ll work with each of them to arrange for a phone call. We know your customer’s time is valuable, so calls are kept to approximately 15-minutes.  At the start of the conversation we will ask your customers to provide a grade (A through F) on how they feel about their relationship with your company. From there, the conversation begins. The grade is the launching pad for finding out what customers really care about. Through our questioning process we’ve developed over several decades, we can effectively use this time with your customers to discuss their true feelings, while keeping the call concise enough to not disrupt their day.

Your Feedback
After the interview, we analyze and organize the feedback on each of the customers that we interviewed. You will receive individual grades from each of your customers, along with reports and verbatim comments from each conversation.  In addition to the individual reports, you will also be provided an overall summary report that shows your overall “grade average” and trends that exist across all of the customers we interviewed. The reports are succinct, yet powerful, designed to help you take immediate action on what is required to provide or maintain A+ service with your customers.

Quick Video: Green Compass 2-Step Process
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