• Improve customer retention
• Increase sales to existing customers
• Generate more business through referrals

Workshop Highlights:
This workshop provides the foundational knowledge for creating your Customer Report Card program. No matter if Green Compass is your 3rd party for collecting feedback or if you prefer a Do-It-Yourself approach, this workshop provides both groups of participants the essentials for a successful program. Key takeaways from this 1-day workshop include:

• How report cards allow companies to create personalized account development strategies that leads to increased retention, growth and referrals
• Demonstrated and effective techniques for quickly acting on feedback to improve relationships
• Tips for helping the entire organization maintain a customer focus when responding to feedback
• Detailed sales planning exercise for assessing the opportunity for sales and referrals from existing customers
• Worksheets and step-by-step advice for creating your plan for implementing report cards

Who Should Attend?:
Individuals, teams and organizations who are striving to provide great service and develop business relationships. At a minimum, participants should have responsibility for the strategy or day-to-day management of existing customer relationships. Typical participants include:

• Entrepreneurs and business owners
• Executives/leaders responsible for revenue generation and client retention goals
• Sales professional with existing customer relationships

Format:

• 1-Day Workshop, facilitator led with participative learning and interactive exercises

To Register:
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Price:

• 1 Participant: $399 each
• 2 to 5 participants: $379 each
• 6 + participants: $359 each

Facilitators:
Nick Nicholson, Partner, Green Compass
Nate Nicholson, Partner, Green Compass